Returns & Exchanges

If something you ordered is not right, you can send it back. Below is the whole process, in the order you will go through it.

Operator note: the return window, the conditions and who pays the return postage are the template defaults. Align them with the law of the countries you sell to and with your own costs, then delete this note.

Return window

You may return an item within 30 days of delivery, provided that:

• the item is unused, undamaged and in its original packaging;
• all accessories, manuals and free gifts that came with it are included;
• the return is announced by email first, so we can match the parcel to your order.

How to start a return

1. Email [email protected] with your order number, the item you want to return and the reason.
2. We reply within one business day with the return address and a return reference.
3. Pack the item as it arrived and send it to the address we give you.
4. Send us the tracking number of the return shipment. Without it, a parcel that goes missing on its way back cannot be traced or refunded.

Who pays the return postage

• Damaged, defective or wrong item: we pay - in practice we refund the postage you paid, and we may not ask you to ship the item back at all.
• Change of mind, wrong size or wrong item ordered: the return postage is yours. The original shipping cost is not refunded.

Refunds

Once the returned item reaches us, we inspect it within 3 business days. Approved refunds are issued to the original payment method; banks and card issuers usually take another 5-10 business days to show the money. You receive an email when the refund leaves our side.

Exchanges

Need another size, colour or variant? Say so in your return email and order the new item as usual - that is faster than shipping the old one back and forth. We treat the two orders independently.

Items we cannot take back

• Items returned used, washed, assembled or damaged by the customer.
• Personalised or made-to-order products, unless they arrived defective.
• Hygiene products and perishable goods, once their packaging has been opened.
• Gift cards and digital downloads.

Your statutory rights

Nothing on this page limits the rights you have under the consumer law of your own country. Where those rights are more generous than this policy, they apply.

Last updated: November 13, 2026. Start a return or ask a question: [email protected], Monday to Friday, 09:00 - 18:00 (UTC).