Move Nest Home Furnishings
Shipping & Delivery
How an order travels from the warehouse to your door, and what to do if it is late.
This page explains how your order travels after you pay, and what we do when something goes wrong on the way. The handling time of the specific item you ordered is always shown on its product page and repeated in your confirmation email.
Operator note: the timeframes and rules below are the template defaults, not a promise of your carriers. Replace them with the lead times, services and regions you really offer, then delete this note.
Order to delivery, step by step
| Stage | Typical time | What it means |
|---|---|---|
| Order and payment received | Same or next business day | You get a confirmation email with your order number. Nothing has shipped yet. |
| Processing and packing | 1-3 business days | The items are picked, checked and packed. Address changes are still possible at this stage. |
| In transit - standard | 7-15 business days | The parcel travels with the carrier to your country and is handed to the local delivery service. |
| In transit - express | 3-7 business days | Offered for selected products and destinations, when the product page says so. |
| Delivered | - | You receive the parcel, or a notice card if nobody was at the address. |
Shipping costs
- The shipping cost is calculated in the cart and confirmed on the checkout page before you pay.
- It depends on the destination country, the total weight of the order and the service selected.
- Duties and import taxes charged by your own customs authority are not included unless the checkout page says otherwise - see the FAQ.
Where we deliver
We ship to the countries offered in the address form at checkout. If your country is not listed, write to [email protected] and we will tell you whether we can arrange the shipment.
Tracking
Every shipment gets a tracking number, sent by email when the parcel leaves the warehouse. International tracking can pause for a few days between two scans; that does not mean the parcel is lost. If a tracking link has not moved for more than 10 business days, contact us and we will open a trace with the carrier.
Late, lost or damaged deliveries
- Late: the delivery window on your confirmation email is an estimate, not a guarantee. If it has passed by more than 5 business days, write to [email protected] with your order number.
- Lost: if the carrier confirms the parcel is lost, we send a replacement or refund the order in full. This is our problem to solve, not yours.
- Damaged: keep the packaging, photograph the item, and contact us within 7 days of delivery. See Returns & Exchanges.
- Marked as delivered but missing: check with neighbours and the local delivery office first, then contact us within 7 days. We will ask the carrier for the delivery record.
Wrong address
Please check the delivery address in your confirmation email. We can correct it while the order is still being prepared. Once it has been dispatched with an incorrect address, neither we nor the carrier can change it, and the returned order is refunded minus the shipping cost.
Last updated: November 13, 2026. Questions about an order in transit: [email protected], Monday to Friday, 09:00 - 18:00 (UTC).